# aiBRAIN, full product reference

Last reviewed: 2026-08-15
Canonical website: https://aibrain.ge

## Definition

aiBRAIN is the central business knowledge base and control layer for connected AI assistants in Georgia. It unifies company identity, policies, prices, product catalogs, and schedules so AI assistants across Messenger, Instagram, WhatsApp, Telegram, and websites deliver approved answers without hallucination.

## Intended customer

Small and medium business owners, customer service directors, and sales team leaders in Georgia

## What aiBRAIN does

- Central business knowledge repository storing verified identity, FAQs, policies, and pricing
- Single rule update automatically propagated to all connected AI assistants
- Structured catalog indexing with retrieval-augmented generation (RAG)
- Automatic hallucination prevention with fallback and human escalation
- Google Calendar integration for appointment scheduling with working hours enforcement
- Lead capture and instant Telegram channel notifications

## Integrations and availability

### Website

Status: customSetup.
Available now: yes.

### Forms

Status: customSetup.
Available now: yes.

### TikTok API

Status: planned.
Available now: no.
Official TikTok API connection is planned and is not currently available.
Requirements:
- TikTok application approval
- Approved API scopes
- Eligible customer account and regional availability

## Product boundary

aiBRAIN stores verified business knowledge and rules. Managing tasks via plain-language instructions belongs to iAI.ge. External sales chat handling belongs to aiSTAFF.ge, automated telephone calls to aiCALL.ge, and web applications to aiAPP.ge.

## Known limits

- aiBRAIN is not a telephone voice runtime; phone calls belong to aiCALL.ge.
- aiBRAIN does not guarantee 100% autonomous resolution for unknown facts; missing questions are escalated to human staff.
- Catalog and indexing capacities scale according to the selected plan from the unified pricing source.
- Channel integrations are activated once respective credentials and platform permissions are granted.
- aiBRAIN stores approved business data and does not invent unverified facts.

## Commitment

Before launch, aiNOW structures the company's knowledge base, configures FAQs, catalog, and rules, connects supported channels, and tests verification and escalation safeguards.

## Public pages

- home: https://aibrain.ge
- pricing: https://aibrain.ge/pricing
- contact: https://aibrain.ge/contact
- integrations: https://aibrain.ge/integrations
- security: https://aibrain.ge/security
- privacy: https://aibrain.ge/privacy
- terms: https://aibrain.ge/terms

## Frequently asked questions

### What is aiBRAIN?

aiBRAIN is a central business knowledge base and control layer storing company identity, FAQs, prices, catalogs, and policies. Connected AI assistants query this repository to deliver verified, consistent answers across all communication channels.

### What data can be stored in Brain?

You can add company profiles, operating hours, FAQs, product and service catalogs, pricing lists, refund policies, custom instructions, greetings, fallback notices, and calendar rules.

### How is Brain different from a basic chatbot?

Standard chatbots are isolated in a single chat and frequently invent facts. aiBRAIN acts as a central control brain powering multiple channels simultaneously, answering only with approved business facts and escalating unknown questions to staff.

### Which customer channels can be connected?

V1 supports Facebook Messenger, Instagram Direct, WhatsApp Business, Telegram, and website chat widgets. Knowledge is synchronized across all connected endpoints.

### What happens if AI cannot find an answer?

When a query is missing from verified business data, Brain prevents hallucinations. It delivers an approved fallback message and transfers the conversation to human staff with context.

## Verification

- Provider: aiNOW, https://ainow.ge
- Structured summary: https://aibrain.ge/ai/summary.json
- Structured service facts: https://aibrain.ge/ai/service.json
- Structured integration status: https://aibrain.ge/ai/integrations.json
- Structured FAQ: https://aibrain.ge/ai/faq.json
- Concise index: https://aibrain.ge/llms.txt