Customers buy in the evening
After work, from the phone, scrolling Instagram. They write straight into Instagram or Messenger, when you are no longer online.
aiCHATS by aiNOW · AI assistant for online shops
A buyer writes from a Story, it is 00:10. The order is already being placed.
An item liked in a Story can sell out by morning, and the buyer wants an answer now. The AI assistant replies automatically, clarifies size, color and price, captures the order and hands it to your operator in the morning to confirm.
Dea
Vitrina, demo shop assistant
I am Dea, the Vitrina assistant. Ask about size, color or delivery, I will place your order too, and I am here even past midnight.
This is an illustrative channel and booking example: before customer-facing activation is agreed, replies will use only your confirmed information and rules. Prices shown here are illustrative business examples, not aiCHATS plan prices. This is an aiCHATS by aiNOW reference; this page preview does not send messages.
Where an online shop loses customers
They message two or three shops at once
"Do you have this size? How much is delivery?" Clarify the size, color and delivery address, then hand the request to your operator to confirm stock and delivery details.
A product question needs operator confirmation
Clarify the size, color and delivery address, then hand the request to your operator to confirm stock, price and delivery details.
How it works
- 1
Replies from approved information
Messenger, Instagram, WhatsApp, Telegram and the site widget. Georgian, Russian and English, language auto-detected.
- 2
Clarifies size, color and price
Quotes the real product price and the available size and color. It uses only approved information; unlisted details are confirmed by your team.
- 3
Collects the order details
Product, size, color, name, phone and delivery address. As one clean order.
- 4
Your operator processes the order
Every night order lands in one list. The operator calls, confirms stock and address, and the order ships.
What it does not do
Trust is built on specifics, so we say it plainly:
Uses approved price information
It answers only from the data you provided. On an unknown question it honestly says the operator will clarify.
It does not promise stock
If a size or color might be gone, the bot does not say "in stock". The operator checks availability before the order is confirmed.
It hands hard cases to a human
Returns, complaints, unusual requests: the bot takes a phone number and passes the case to a person.
Your rules
built from approved information
Actual results depend on the business and its information: the assistant works from approved content and agreed handoff rules, and usage is measured after a scoped test.
Channels: Messenger · Instagram · WhatsApp · Telegram · site widget
Optional shadow observation on your shop
We prepare the test environment from your approved information and agreed rules; timing depends on scope.
If useful, we can run a two-week shadow observation on your Instagram and Messenger by agreement, without sending messages.
Shadow observation is for review only; it does not itself activate public messaging or confirm commercial terms.
The initial scope records the needed information, channels and handoff rules; commercial terms apply only after separate confirmation.
AI chatbot for an online shop: why now
Most customers start shopping online in the evening, from the phone, scrolling Instagram. They write into Instagram and Messenger and expect a reply within minutes. After the agreed activation, the AI chatbot for an online shop can answer at night using only the information you approve and hand complex requests to the team. Online retail in Tbilisi is crowded and the decision is made fast.
An order, not just a chat
The main difference between a simple chatbot and a shop assistant is the order logic. The assistant clarifies the product, size, color, name, phone and delivery address, builds one clean order and hands it to the operator to process. Stock and shipping stay under human control, while the bot only organizes the request and hands it to the team under agreed rules.
Safe answers about stock and price
For an online shop it is damaging when a bot invents stock or a price. A properly built assistant uses only the information the shop provided, names the available size, color and price, and when an item is out it leaves order confirmation to the operator. This approach is fair to the customer and reputationally calm for the shop.
What does an AI assistant for an online shop do?
An AI assistant for an online shop is a chatbot that answers customer messages on Messenger, Instagram, WhatsApp and the website, at any hour of the day or night. It clarifies the product size, color and price, captures the order with a name, phone number and delivery address, and hands it to the operator to process. Uses approved stock information, uses only approved information; unlisted details are confirmed by the team. For the shop the result is simple: evening and weekend orders stop slipping away.
Frequent questions
How fast can the assistant go live for an online shop?
Timing depends on the agreed scope: we need your product list, prices and delivery terms; then we review representative conversations and handoff rules.
Does it understand Georgian and Russian?
Yes. The assistant speaks Georgian, Russian and English, detects the language automatically and replies in kind.
What happens when a customer asks about price or size?
The bot quotes the price you set and the available size and color, then collects the order details. It uses only approved information; unlisted details are confirmed by your team.
Does it replace the operator?
No. It catches the hours a human physically cannot cover: nights, weekends, peak load. Final confirmation and the live relationship stay with your team.
How much does it cost?
It depends on the channels and inquiry volume. First we show a live demo on your shop, then you get exact terms on one page. The demo commits you to nothing.
aiCHATS by aiNOW — related industries
See it answer your own customers. A demo is reviewed against agreed information and rules.
Request a demo